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Customer Service Representative Job Description / Roles and Responsibility Sample

  • Strong organizational and administrative skills are also critical as this position is responsible for maintaining customer files and processing customer transactions
  • Additionally our Customer Service Representatives ensure showroom floors are well-maintained and provide a warm friendly environment for our customers
  • Customer Service Representative must have excellent customer service communication skills
  • Assist customers on the showroom floor
  • Accept and process current customer payments
  • Input customer information into the store computer
  • Update customer information and account status in computer system
  • File and maintain customer folders and records
  • Manage cash transactions with customers
  • Maintain regular mailing campaign
  • Process Order Forms and references
  • Maintain the appearance and organization of the customer transaction counter
  • Assist in the maintenance of the showroom through cleaning organizing and merchandising
  • Excellent interpersonal skills are required for daily customer contact
  • Maintain professional appearance
  • The Customer Service Representative must establish and maintain excellent customer service with every existing and potential customer
  • Acts as a role model of Care Customer Service expectations and coaches others to higher levels of service
  • Provides coaching and feedback to the center staff to help them improve their customer service
  • Handles customer concerns complaints in a courteous and professional manner and within established guidelines and escalates as necessary
  • Builds relationships with customers that will allow them to understand their needs and fit to our products services improving customer retention and sales
  • Demonstrates strong knowledge of all products and services and communicates the relevant benefits of each to customers
  • Markets all ACE financial services through cross-selling and solicitation
  • Trains and assists other center employees in marketing efforts
  • Suggests additional items for purchase by customer
  • Cash checks using established risk analysis RA and risk management materials
  • Risk analysis is defined in current training manuals and or policies and procedures materials
  • Follows and administers center security and safety procedures reporting discrepancies to District Manager
  • Processes customer loans accurately following written guidelines
  • Monitors and directs Customer Service Representative I II on operations and customer service issues
  • Ensures a clean and safe work environment at all times parking lot lobby and booth
  • Examines and inspects the conditions of internal and external signage
  • Meets and exceeds center budget goals
  • Assists District Manager in achieving profit maximization through application and control of expenses
  • Achieves profit maximization through application and control of expenses
  • Requires assignment to various shift schedules as necessitated by operational considerations
  • This position requires exceptional computer skills and the ability to quickly learn specialized software applications
  • Preparation and follow-up of the offers prepared by Dubai RSA
  • Receipt and processing of all offers in the scope of Dubai RSA
  • Order booking within the business and advice of deliveries to Saint-Gobain PAM clients
  • Monitoring and co-coordinating of deliveries of product to customers and the securing of end clients release notes
  • Process all paperwork for invoicing whether it is a sales order or a claim
  • Operate office machines such as photocopiers and scanners facsimile machines voice mails systems and personal computers
  • Compute record and proofread data and other information such as records or reports
  • Collects on past due invoices Understands the basics of animal feeds nutrition and health especially for large animals
  • Maintains customer account records and billing data for new transferring final and delinquent accounts analyzes customer usage data for accuracy and processes information for billing purposes
  • Accepts payments and responds to customer account inquiries in person regarding the status of customer accounts
  • Initiates and finalizes customer accounts prepares and completes work orders
  • Responsible for assigned cash drawer
  • Maintains a high degree of accuracy in the performance of all functions
  • Verifies meter reading data final work orders and records for accuracy coordinates with Service Department to schedule on-site appointments and issues work orders to investigate discrepancies
  • Picks up mail at post office and routes throughout the company
  • Processes outgoing mail for all departments affixes proper postage and prepares for postal pick up
  • Corresponds with customers and other employees in writing as necessary
  • This position may require constant standing and or walking and or frequent or constant sitting

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