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Telephone Operators Job Description / Работни места и Duty Sample

Give information by accessing alphabetical, geographical, or other websites. Assist buyers using exclusive invoicing needs. Might guide youngsters or people with physical problems to generate telephone calls and manage emergency calls.

Професионални умения Квалификация
  • Tune in to consumer demands, referring to geographic or alphabetical websites to answer issues and offer phone info.
  • Counsel and verify alternate spellings, destinations, or record models to customers deficient facts or comprehensive info.
  • Supply specific help people including those people who are not able to call or that are in emergency circumstances.
  • Discover signal lights on switchboards.
  • Operate telephone switchboards including these regarding local, long-distance, to improve and total connections, pay phone, portable, person-to- person.
  • Offer assistance for buyers having special charging asks.
  • Estimate and compute charges for companies for example long-distance associations.
  • For a callers needing assistance calls obtain and intercede.
  • Perform clerical responsibilities including inputting, editing, and organizing email.
  • Consult chart to determine costs for spend-telephone calls, requesting money debris regarding calls as vital.
  • Affect lines that are occupied if an urgent situation warrants.
  • Offer relay support regarding hearingimpaired consumers.
  • Solutions, advertise business items, and savings programs when suitable.
  • Perform paging methods or other methods of bells to alert readers of incoming calls.
  • Revise directory info.
  • Maintain information of calls placed and gotten, and of related cost charges.

Практики за работа Изискване
  • Reading Knowledge-Knowledge created sentences and paragraphs in work-related documents.
  • Active-Listening-To what other people assert giving complete attention,, taking time to recognize the points being built, питане въпроси като правилното, и не задушават в случаи, които са погрешни.
  • Producing-Conversing effectively in writing as befitting the needs of the market.
  • Чат-Разговорите с други, за да споделят факти ефективно.
  • Математика-Прилагане математика за решаване на проблемите.
  • Technology-Utilizing medical rules and methods to remedy issues.
  • Criticalthinking-Using judgement and reasons to spot flaws and the benefits of alternate options, идеи или начини за затруднения.
  • Active Learning-Knowledge the significance of fresh data regarding both potential and recent problem-solving and decision making.
  • Learning Methods-Choosing and using coaching/educational practices and methods befitting the specific situation teaching or when studying new points.
  • Tracking-OverseeingORDiscovering functionality of yourself, допълнителни физически лица, или дружества се предприемат коригиращи действия или за производство на промени.
  • Social Perceptiveness-Being not unaware of othersA responses and comprehension why they respond as they do.
  • Контрол Altering действия във връзка с други’ поведение.
  • Salesmanship-Persuading others to alter their intellects or habits.
  • Уреждане-Като други заедно и се стреми да съвмести отклонения.
  • Инструктиране-Образоване други просто как да се предприемат действия.
  • Company Orientation-Actively searching for approaches to help folks.
  • Complex Problem Solving-Identifying advanced issues and researching related information to produce and evaluate possibilities and implement remedies.
  • Procedures Evaluation-Inspecting item requirements and requires to make a design.
  • Engineering Design-Engineering to offer consumer and aligning tools or creating requirements.
  • Equipment Selection-Deciding the sort of equipment and tools needed seriously to perform a job.
  • Инсталация-Добавяне на устройства, зъбно колело, окабеляване, или програми, които да отговарят на спецификациите.
  • Programming-Writing computer applications for several purposes.
  • Operations Monitoring-Watching additional indications, копчета, or tests to be sure an appliance is functioning correctly.
  • Operation and Handle-Controlling procedures of tools or systems.
  • Maintenance-Performing servicing that is routine on equipment and identifying when and what kind of servicing will become necessary.
  • Troubleshooting-Identifying reasons for managing glitches and selecting what direction to go about it.
  • Restoring-Fixing products or methods utilising the essential instruments.
  • Quality-Control Evaluation-Conducting assessments and inspections of products, доставчици, or procedures to evaluate excellent or functionality.
  • Judgment and Decision Making-Considering the comparable charges and great things about possible behavior to find the most suitable one.
  • Systems Analysis-Determining how a system must perform and the way improvements in businesses, ситуации, as well as the environment can influence results.
  • Methods Evaluation-Distinguishing steps or signs of system performance as well as accurate or the activities needed to boost effectiveness, в съответствие с целите на системата.
  • Time Management-Controlling oneis private occasion along with the occasion of others.
  • Administration of Financial Resources-Deciding how dollars is likely to be spent to get the task completed, и продажбите по отношение на тези разходи.
  • Management of Content Means-Viewing and finding towards the appropriate use of of services gear, and components components needed to do specific operate.
  • Операции на човешки ресурси, Придобиване, вдъхновяващо, и водещи лица, тъй като те работят, разграничаване на най-добрите хора за вашата професия.
Образователна квалификация Необходимост Знание
  • Гимназия ниво (или GED или гимназия еквивалентност Квалификация)
  • По-малко от една диплома за висше образование
  • Нито един
Career Leadership Skills Requirement
  • AchievementsANDEffort – 90.04%
  • постоянство – 90.18%
  • проект – 81.02%
  • контрол – 80.11%
  • помощ – 91.20%
  • Материята за Други – 85.53%
  • социално Ориентация – 86.27%
  • Самоконтрол – 93.60%
  • толерантност налягане – 98.60%
  • AdaptabilityANDFreedom – 94.55%
  • Доверие – 96.20%
  • Внимание към Aspect – 91.40%
  • надеждност – 97.00%
  • свобода – 86.35%
  • творчеството – 82.32%
  • Аналитично мислене – 81.53%

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